The conversation doesn’t end with the sale.
As part of the KumuHui, you’ll enjoy access to a diverse array of resources to help you get the most out of your investment, and you’ll take comfort in knowing that a dedicated team of support professionals aren’t far away to help you when something goes wrong.
How to get help when you need it.
1Help Yourself
Help yourself with the Hawaii Energy Connection Support Library, a growing collection of helpful resources to help you with your KumuKit™ PV system. The library includes answers to the questions most asked by other KumuKit™ owners, so it’s a great place to start. Click the button below to view the library.
New! Interactive Help:
Quick Start:
 View Full Support Library
2Contact Us
If you can’t find what you need in our Support Library and need to talk directly to a Support Technician, you can contact us via email or phone. A member of our Support Team will get back to you and evaluate the issue.
  • Email our Support Team with your name, phone number, and a brief description of the issue.
  • Call 808-524-7336 #3, and leave your name, phone number, and a brief description of the issue.
3We’ll Come to You
If we are unable to solve your problem over the phone or you require a repair, we’ll come to you. You needn’t do anything more; you’ll be contacted by a scheduler to make an appointment that works for you. Repairs are completed by the same teams that installed your system, so you can be asssured that the work will be done right. If the problem does not fall within your warranty period, we will let you know about any expected cost ahead of our visit.
Your technicians that replaced my inverter today were awesome! Great service!”
— Garret O, Hilo
We had a very good experience with the installation!”
— Natalie & Jerry V, Mililani