Hawaii Energy Connection, LLC, including the KumuKit Solar brand ("Hawaii Energy Connection," "KumuKit Solar," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, communicate with us, request service or support, or otherwise interact with Hawaii Energy Connection or KumuKit Solar.
We may collect personal information that you voluntarily provide to us, including:
We may also automatically collect certain technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and similar website usage information.
We may use information we collect to:
If you provide or confirm your mobile phone number and consent to receive text messages from Hawaii Energy Connection or KumuKit Solar, including by providing consent during a customer service or technical support interaction, we may communicate with you by SMS regarding your inquiry, account, solar or battery system, service request, troubleshooting, appointment scheduling, appointment reminders, service updates, and other customer-support matters.
SMS messages may include troubleshooting instructions, images, links, equipment information, service information, and other materials intended to assist with your customer service or technical support request.
Message frequency may vary depending on your interactions with us. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to a message. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services from Hawaii Energy Connection.
We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data and consent will not be sold, rented, or transferred to third parties for marketing or promotional purposes.
We may disclose mobile information to service providers that assist us in providing communications and customer services, such as telecommunications, messaging, customer-support, information technology, and software providers, solely as necessary for them to provide services on our behalf.
Hawaii Energy Connection may use automated systems and artificial intelligence technologies to assist with customer communications, including telephone, text messaging, troubleshooting, service-request intake, and customer support.
Information you provide during these interactions may be processed by service providers that supply communications, artificial intelligence, customer relationship management, or related technology services to Hawaii Energy Connection.
These systems are intended to assist us in providing customer service and support and are subject to our privacy and information-handling practices.
We may disclose personal information to service providers and contractors that perform services on our behalf, including providers of:
These providers may access information only as reasonably necessary to provide services to us.
We may also disclose information when required by law, regulation, subpoena, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or the public.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We may retain personal information for as long as reasonably necessary to provide services, maintain customer and equipment records, fulfill warranty or contractual obligations, comply with legal requirements, resolve disputes, and conduct legitimate business operations.
Because solar and energy-storage systems may remain in service for many years, certain customer, installation, equipment, warranty, and service records may be retained for an extended period.
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality, and measure website performance.
Your browser may allow you to control or disable cookies. Disabling certain cookies may affect website functionality.
Our website or communications may contain links to websites operated by third parties. Hawaii Energy Connection is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of those websites before providing personal information.
Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, we will update the effective date shown at the top of this policy.
If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, please contact:
Hawaii Energy Connection, LLC
KumuKit
Solar
99-1350 Koaha Place
Aiea,
Hawaii 96701
Phone: (808) 524-7336
Website:
www.hawaiienergyconnection.com